Refunds & cancellations
Last updated 29 Sep 2026
Online contributions are not open yet. This policy will apply from the day they open.
Mistakes
If you contributed by mistake or the wrong amount, contact us within 7 days with your reference number and we will refund you in full to the original payment method.
After purchase
Once your contribution has been spent on equipment or training for a business, it can no longer be refunded. The project's finance page shows when that happens.
Failed or duplicate payments
If a payment fails but money left your account, or you were charged twice, contact us. We check with the payment gateway and return any amount we did not receive as a valid contribution.
How refunds are paid
Refunds go back to the original payment method. Bank and gateway processing usually takes 7 to 10 working days.
Cancelling
You can cancel before completing payment by closing the payment page. Nothing is charged for a cancelled payment.